Privacy Policy
Privacy Policy
Section 1 – Your Data: What Happens Next
When you make a purchase, we collect essential details such as your name, address, and email to complete your order. While you browse our site, we also gather non-personal information like your computer's IP address to help ensure the site functions properly with your browser.
If you give us permission, we may also use your email to send you updates, newsletters, and special offers from parkerandwells.com.
Section 2 – Consent
When you share personal information with us to complete a transaction — such as verifying your payment method, placing an order, arranging delivery, or processing a return — you consent to us using that data for that specific purpose only.
If we wish to use your personal information for any other reason (for example, marketing or promotional updates), we will always ask for your explicit consent first. You will have a clear choice to agree or decline.
Section 3 – Disclosure
We may disclose your personal information if required to do so by law or if you violate our Terms of Service.
Section 4 – Shopify
Our store is hosted on Shopify Inc., which provides the trusted e-commerce platform that enables us to sell our products to you. Your information is securely stored within Shopify's databases and applications, protected by servers secured behind firewalls.
If you choose to pay using a payment gateway, Shopify temporarily stores your credit card information. This data is fully encrypted and handled under the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only retained as long as necessary to complete your order. Once the transaction is finalized, your transaction details are deleted.
For more information, please refer to Shopify's Terms of Service and Shopify's Privacy Policy.
Section 5 – Third-Party Service Providers
We work with third-party service providers to help operate our store. These providers collect, use, and share your data only as needed to deliver their services. Below is a list of the third-party services we use and how they interact with your data:
Shopify — hosts our website, processes orders, and securely handles payment information.
Google Analytics and Google Ads — we use Google's tools to analyse website traffic, understand visitor behavior, and serve relevant advertisements. Google may collect data such as your IP address, browsing activity, and device information.
Klaviyo — we use Klaviyo to manage email marketing campaigns. If you subscribe to our mailing list, your email address and purchase history may be shared with Klaviyo to deliver relevant communications.
Parcel Panel (ParcelWill) — we use Parcel Panel to provide order tracking. Your order and shipping details are shared with this service so you can track your delivery.
Hextom — we use Hextom tools for product and image management on our store. These tools operate within our Shopify environment and may process product-related data.
Each of these providers maintains their own privacy policies. We recommend reviewing their policies to understand how your personal information is managed.
Please note that some providers or their facilities may be located in a different country. If you engage with such a service, your data may be subject to the laws of that country.
Once you leave Parker & Wells' website or are redirected to a third-party site or application, this Privacy Policy and our Terms of Service no longer apply.
Our website may include links to external pages. We are not responsible for the privacy practices or policies of other websites. We encourage you to review their privacy statements to understand how your data is handled.
Section 6 – Security
We take your privacy seriously. To protect your personal data, we follow industry best practices to prevent loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Whenever you provide sensitive information (such as credit card details), it is encrypted using SSL (Secure Socket Layer) technology and secured with AES-256 encryption. While no electronic storage method is 100% secure, we comply with PCI-DSS and other generally accepted industry security standards.
Section 7 – Cookies
Like most websites, we use cookies to enhance functionality and improve your browsing experience. For more information on how Shopify uses cookies, see Shopify's Cookie Policy.
We use cookies to power and improve our site and services, perform analytics to understand user interaction, and personalise product recommendations and advertising.
Most browsers accept cookies by default, but you can adjust your browser settings to remove or reject them. Be aware that disabling cookies may affect the performance of some features or services on our website. You can also manage your cookie preferences via the cookie banner that appears when visiting the site.
Section 8 – Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. Updates take effect immediately upon posting on parkerandwells.com. If major changes occur, we'll update this page so you always know what information we collect, how it's used, and under what circumstances it may be shared.
If Parker & Wells is ever acquired or merged with another company, your information may be transferred to the new owners to ensure continued service.
Section 9 – Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to ask for access to the personal information we hold about you and to ask us to correct it. If you have a complaint about how we have handled your information and are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Parker & Wells does not sell personal data. If you wish to exercise any of these rights, please contact us at support@parkerandwells.com. We will respond to your request within 30 days.
Contact Information
Reach Out: Monday – Friday: 9:00 – 17:00 (AEST) Email: support@parkerandwells.com