Return and Refund Policy

Key Details

  • Return Period: 30 days from delivery
  • Restocking Fee: None
  • Refund Timing: Up to 7 days after we receive and inspect your return
  • Return Shipping Costs: Paid by the customer
  • Exchanges: Accepted
  • Note: This policy is subject to our Terms of Service and does not affect your statutory rights

Return Process

You may return items for any reason within 30 days of delivery. Returns outside this window cannot be accepted. To start a return, please contact inlog@ecomnextsolutions.com with your order number and the item you would like to return. We will reply with the return address and instructions. Please do not send items back before contacting us.

Items must be unused, unworn, and in their original packaging with all tags attached. Please pack all items securely to prevent damage during transit. Return shipping fees are the responsibility of the customer.

Your Right of Withdrawal (EU)

If you live in the European Union, you also have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. Our 30-day return period includes and extends this right. To use it, simply let us know by email within the period and send the items back within 14 days of informing us.

Refund Process

Once we receive and inspect your return, a refund will be issued to your original payment method. This process can take up to 7 days. Depending on your bank or payment provider, it may take some additional time before the refund appears on your statement. We do not charge any restocking fees.

Exchanges

To request an exchange, please email inlog@ecomnextsolutions.com within 30 days of delivery. Our team will guide you through the exchange process. Only unused items in their original condition and packaging are eligible for exchange.

Cancellations

If you need to cancel an order, please contact inlog@ecomnextsolutions.com as soon as possible. Orders cannot be canceled once processing has begun, but you can still return them after delivery as described above.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please send photos and details to inlog@ecomnextsolutions.com. Our team will review the issue promptly and take the necessary steps to resolve it.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged once their hygiene seal or protective packaging has been removed:

  • Underwear and intimates
  • Swimwear
  • Earrings and pierced jewelry

Items marked as "Final Sale" are excluded from our extended 30-day return period; your statutory rights still apply.

If you are unsure whether an item is eligible for return, please contact us at inlog@ecomnextsolutions.com before sending it back.

Contact Information

Reach Out: Monday – Friday: 9:00 AM – 5:00 PM, Saturday & Sunday: 10:00 AM – 3:00 PM (ET)
Email: inlog@ecomnextsolutions.com