Frequently Asked Questions

How long will my order take to arrive?

Orders are processed within 1–3 business days (Monday to Friday). Once shipped, delivery takes 6–8 business days. You'll receive a confirmation email with tracking details once your order is on its way.

Do you offer free delivery?

Yes, we offer free shipping on all orders.

Where do you ship to?

We ship within the Netherlands, to all EU countries and to selected international destinations. The countries available are shown at checkout.

What is your return policy?

You can return items for any reason within 30 days of delivery. Items must be unused, unworn, and in their original packaging with all tags attached. Return shipping costs are the responsibility of the customer. See our Return and Refund Policy for details.

How long does it take to receive my refund?

Once we receive and inspect your return, a refund will be issued to your original payment method within 7 days. We do not charge any restocking fees.

Can I cancel my order?

Please contact us at inlog@ecomnextsolutions.com as soon as possible. Orders cannot be canceled once processing has begun, but you can still return them after delivery.

What if I receive a damaged or incorrect item?

Please take clear photos of the issue and email them to inlog@ecomnextsolutions.com. Our team will review your case promptly and make sure you receive the correct or replacement item.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and Shop Pay.

How can I contact you?

Email: inlog@ecomnextsolutions.com
Hours: Monday – Friday 9:00 AM – 5:00 PM, Saturday & Sunday 10:00 AM – 3:00 PM (ET)
We aim to respond to all inquiries within 24 hours.