Shipping Policy

Key Shipping Information

  • Order Handling: 1–3 business days (Monday – Friday)
  • Shipping Time: 6–8 business days (Monday – Friday)
  • Shipping Cost: Free shipping on all orders
  • Delivery Area: the Netherlands, all EU countries and selected international destinations (available destinations are shown at checkout)

On Its Way!

Once you place your order, you'll receive a confirmation email letting you know it's being processed. Processing typically takes 1–3 business days (Monday to Friday). Orders are not processed on weekends or public holidays. After processing, your order will be shipped, and you'll receive another email containing your personal tracking details.

Shipping usually takes 6–8 business days (Monday to Friday). Delivery times can vary depending on your location and seasonal demand. We offer free shipping on every order — no minimum purchase required.

Do You Ship Internationally?

Yes. Parker & Wells ships within the Netherlands, to all EU countries and to selected international destinations. The countries we currently ship to are shown at checkout.

For orders shipped outside the EU, import duties or taxes may be charged by the customs authority of the destination country. Any such charges are the responsibility of the recipient.

Running a Bit Late?

If the maximum processing and shipping time has passed and your order hasn't arrived, don't worry — please allow up to 3 additional business days. Be sure to check your tracking code for the latest updates. If your package still hasn't shown up after this time, contact us with your order number and we'll be happy to assist.

Address Details

Please make sure your shipping address is complete and correct before placing your order. If you notice a mistake, contact us as soon as possible. Once an order has been shipped, we are not able to change the delivery address.

Change of Plans? Cancel Here!

If you'd like to cancel your order, please reach out to inlog@ecomnextsolutions.com as soon as possible. Once order processing has begun, cancellations can no longer be accepted — you can still return your order after delivery under our Return and Refund Policy.

We Made a Mistake? Let's Fix It!

If you receive a damaged or incorrect item, we sincerely apologize for the inconvenience. Please take clear photos of the issue and contact us at inlog@ecomnextsolutions.com. Our team will review your case promptly and ensure you receive the correct or replacement item.

Contact Information

Reach Out: Monday – Friday: 9:00 AM – 5:00 PM, Saturday & Sunday: 10:00 AM – 3:00 PM (ET)
Email: inlog@ecomnextsolutions.com